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Customer Service

1. Return Policy
2. Customer Service
3. Shipping
4. Size Chart for Tall & Big Menswear
5. What is a SUBSIZE?

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1. Return Policy

All returns/exchanges must be sent to the following address:

Kaufman’s Tall and Big Men’s Shop
3395 S. Broadway
Englewood, CO 80113

  • Exchanges or refunds are gladly accepted within 30 DAYS. Returns after 30 days will be issued a store credit or denied if prior arrangements are not made.
  • All returns/exchanges MUST include original labels and wrappers. Opened socks and underwear are NOT returnable unless there is a manufacturer’s defect. Merchandise that has been Altered, Stained, or Worn - MAY NOT BE RETURNED!
  • The return/exchange form must be filled out completely. All shipping charges and insurance will be prepaid by the customer and will not be refunded unless we made a mistake with your order. C.O.D.’s will not be accepted for any reason.
  • No credit will be issued on merchandise that has been altered, stained, damaged, washed, dry cleaned or showing signs of wear for any reason. Your order has been inspected for defects. Kaufman’s takes pride in the merchandise we sell and we make sure your order is free of defects.
  • Some orders may be delayed due to credit card verification and processing. This is beyond our control.
  • Your order may have shipped from multiple locations.  If so, please note that you will only be charged the shipping amount on your order.
  • If you have any concerns, questions, comments, or special needs regarding your order, please contact us.

E-Mail: CustomerService@Kaufmans.com
Toll Free: 888.761.8255 or 303.761.6000 (Colorado)


2. Customer Service

e-Mail: CustomerService@Kaufmans.com
Toll Free: 888.761.8255 or 303.761.6000 (Colorado)


3. Shipping

Kaufmans.com is proud to offer UPS as its preferred method of shipping. All orders are sent via UPS Ground as a standard. We do NOT ship to P.O. Boxes or to any Foreign addresses.

Shipping prices vary based on location, the weight of the package, and the shipping method you choose (Ground, 3 Day, 2 Day, or Overnight). Please note that orders placed after 12 Noon Mountain Time on Friday thru Sunday and on holidays will not ship until the next business day. NOTE: UPS Ground Delivery is the most economical method of shipping but can take up to 10 business days to arrive in some areas (especially rural residences).

In an effort to do our part to protect the environment, we reuse cardboard boxes.


4. Size Chart for Tall & Big Menswear

Click Here For Our Menswear Tall & Big Size Chart


5. What is a SUBSIZE?

A subsize refers to the length of the arms on a shirt OR to the length on the inseam (legs) of a pair of Jeans, Slacks, or Pants.

For example a pair of Levi's that are 38 X 34 would be 38=waist and 34=inseam. A dress shirt that is a size 17.5 34/35 would be a 17.5=Neck and 34/35=sleeve length.

The majority of dress slacks will not have a subsize offered as they are not hemmed so that the length may be finished to your individual needs.

We do offer FREE TAILORING of length only on our jeans, slacks, and pants.  However, items are NOT returnable once they have been altered.

If you have any questions, please call us.  Toll Free: 888.761.8255 or 303.761.6000 (Colorado)